Ae88 Privacy Policy – Our Commitment
Protecting Your Information

1 Introduction

Ae88 is an online entertainment platform operating in Malaysia that places member trust and security above all else. We understand that your personal information is a responsibility we take seriously. That is why we have developed this comprehensive Privacy Policy to ensure you always know your rights and how we handle your data.

This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. We continually strive to update this policy to reflect changes in law, technology, and how we operate, in the interest of all parties.

By registering an account or continuing to use the ae88 platform, you are deemed to have read, understood, and agreed to all terms stated in this Privacy Policy. Should you have any queries, our customer support team is available to assist you at any time.

2 Information Collected

To provide a secure, private, and high-quality service, ae88 collects several categories of information from our users. This collection is carried out either directly from you or automatically through our systems as you use the platform.

Personal Identity Information:

• Full name as stated in your official identification document.
• Identity card number or passport number.
• Date of birth for age verification purposes.
• Current residential address including postcode and state.
• Active mobile phone number.
• A valid and accessible email address.

Financial Information:

• Bank account details including bank name, account number, and account holder name.
• E-wallet information used for transactions.
• Historical records of deposit and withdrawal transactions.

Technical Information (Automatic):

• IP address and estimated geographic location.
• Device type, operating system, and web browser version.
• Session data including pages visited, access times, and in-platform actions.
• Cookie data and device identifiers.

3 Data Usage

Every piece of information collected by ae88 has a clear and lawful purpose. We do not use your data for any purpose beyond the scope stated below without first obtaining your additional consent.

• Identity Verification (KYC): Ensuring every account belongs to a verified individual who meets the minimum age requirement of 18 years.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Service Provision: Enabling you to access all ae88 platform features including games, promotions, and bonuses.
• Customer Support: Handling complaints, enquiries, and support requests more efficiently using your account records.
• Platform Security: Detecting suspicious activity, fraud attempts, multiple account usage, and other security threats.
• Legal Compliance: Meeting reporting obligations to relevant authorities, including anti-money laundering (AML) requirements.
• Marketing Communications: Sending promotional information, exclusive offers, and platform updates — only if you have opted in to receive them.
• Product Improvement: Analysing aggregated usage data to improve user experience and platform performance.

Ae88 practises the principle of data minimisation — we only collect and use data that is strictly necessary for the stated purposes. Excess data that is not relevant will not be retained in our systems.

4 Data Encryption & Security

The security of your personal information is ae88's absolute priority. We continuously invest in the latest security infrastructure to ensure your data is always protected against any external or internal threats.

The security measures we implement include:

• 256-bit SSL/TLS Encryption: All communications between your device and ae88 servers are encrypted using high-security SSL/TLS protocols, ensuring your data cannot be intercepted in transit.
• Stored Data Encryption: Sensitive information such as passwords, banking details, and KYC documents are encrypted at rest using industry-grade encryption algorithms.
• Two-Factor Authentication (2FA): We offer an additional security layer through two-factor authentication, which users can enable to protect their accounts.
• 24/7 Monitoring: Our systems are continuously monitored by our cybersecurity team to detect and respond to any threats in real time.
• Internal Access Controls: Only authorised personnel with a legitimate business need may access users' personal data, and every access is logged for audit purposes.
• Regular Security Testing: The ae88 platform undergoes regular penetration testing and security audits conducted by independent third parties.

5 Data Sharing with Third Parties

Ae88 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. However, there are limited situations where data sharing is necessary and legally permitted:

• Trusted Service Providers: Technical partners who assist us in operating the platform, such as payment service providers, email delivery platforms, and cloud service providers, all bound by strict confidentiality agreements.
• Legal Compliance: When required by Malaysian law or by direction of a lawful authority, including financial crime investigations and AML/CFT compliance.
• Rights Protection: In situations where disclosure is necessary to protect the rights, property, or safety of ae88, our members, or the public.
• Business Transfers: In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity provided that equivalent privacy protections are maintained.

Every third party we work with is required to comply with data protection standards equal to or exceeding our own. We conduct due diligence before entering into any partnership involving user data.

6 Cookies & Tracking Technologies

Ae88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and game sessions. Cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how you use the platform to help us improve performance and user experience.
• Functional Cookies: Saving your preferences such as language, display settings, and personal preferences so you don't have to reconfigure them each time.
• Analytics Cookies: Used to understand overall platform usage patterns through aggregated and anonymised data.

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the ae88 platform.

7 User Rights

As an ae88 user, you have the following rights regarding your personal information, in accordance with the Malaysian Personal Data Protection Act 2010:

• Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
• Right to Rectification: You may request that we correct any inaccurate or outdated information in your records.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data, subject to any legal obligations we are required to comply with.
• Right to Restrict Processing: You may request that we restrict how we process your data in certain circumstances.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: You may withdraw consent for data processing that relies on your permission at any time, without affecting the validity of prior processing.

To exercise any of the rights above, please contact our data protection team via the email address provided in the Contact Us section. We will process your request within 30 business days of receipt.

8 Data Retention Period

Ae88 only retains your personal information for as long as necessary to fulfil the original purpose of collection or to meet applicable legal obligations.

• Active Account Data: Retained for as long as your account is active and you continue to use the ae88 platform.
• Financial Transaction Data: Retained for a minimum of 7 years in accordance with Malaysia's financial reporting legal requirements.
• KYC Documents: Retained for 5 years after account closure or end of business relationship.
• System Logs: Retained for 12 months for security and technical troubleshooting purposes.
• Marketing Data: Deleted or deactivated within 30 days after you unsubscribe from marketing communications.

When the retention period expires and there is no legal requirement to retain the data, ae88 will delete or anonymise the relevant data in a secure and irreversible manner.

9 Children's Data Protection

The ae88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal information from underage individuals.

Parents and guardians are encouraged to monitor their children's online activities and ensure they do not access platforms that are not age-appropriate.

10 Privacy Policy Amendments

Ae88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. We are committed to notifying users of any significant changes in the following ways:

• Displaying a clear notice on the platform's home page or login page.
• Sending email notifications to all registered members before changes take effect.
• Updating the "Last Updated" date at the top of this page.

Your continued use of the ae88 platform after any amendments take effect will be considered your acceptance of the latest version of the Privacy Policy. We recommend reviewing this page periodically to stay informed on how we protect your privacy.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact our Data Protection Officer: